Customer Retention
The rental market is hot and everyone knows it. So why is Empire concerned about retention? Happy customers (tenants) pay the rent and take care of the property, while disgruntled customers take their business somewhere else. A lot of landlords and property managers act irritated with their customers when they contact them with a maintenance request. These landlords are playing the short game, and it does not take long before the customers get the idea that the landlord does not care. At Empire, we work hard to create an atmosphere that tells our customers we care about their business and want to keep it. This does mean additional cost along the way, but over the long run our owners enjoy higher returns, lower vacancy rates, properties that are ready to sell when the time comes, and the satisfaction of knowing you helped provide a clean and safe home. There really is not another way.
